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Article: Order Completion/Shipment Completion Email

Order Completion/Shipment Completion Email

Order completion email

If your order has been successfully completed, an "Order Completion Email (automatically sent)" will be sent to the email address you used when placing your order.

*If you do not receive an order completion email, please refer to the information below and contact us before placing your order again.

Shipping completion email

After shipping is complete, we will send you a shipping notification email with the tracking number.

◎For those who do not receive an email after placing an order

You may not be able to receive emails after placing your order due to some communication issues. There are four main possible causes, so please check again before contacting us.

① If it is a carrier address (au, docomo, softbank, etc.)

→If your email address is a carrier address, it may not be received depending on your spam email settings. Therefore, please check your reception permission settings and contact us.

*When contacting us, we recommend using a PC email such as gmail or yahoo.

② There was an error in the email address when ordering.

If there is a mistake in the email address entered when ordering, please contact us. For inquiries, please contact us via email or official LINE chat.

③It was set as spam or rejected.

→Please set up your domain's reception permissions so that you can receive emails from the sender addresses below.

From Domain:

④ Your mailbox is full and you cannot receive it.

Organize your mailbox and free up space.

If you are a customer other than those listed above and do not receive an email even after payment is completed, please contact us via email or official LINE .