Refund policy
Cancellation, Returns and Refunds
We do not accept any cancellations, returns, or changes (in color or size) for customer reasons after an order has been completed for both regular and pre-order items.
Please be sure to check your order before placing your order.
We do not accept refunds for items that have expired due to long-term absence, or in the event that the customer refuses or declines to pick up the item. Please understand this in advance.
*We will not be able to accept cancellations, refunds, or exchanges even in the case of operational errors, duplicate purchases, etc. Please be sure to contact us if you are unsure if your order has been completed.
*In the product photo, there may be a slight color difference depending on the light and the equipment used by the customer, and other factors. In particular, denim is more likely to occur due to the washing process. In addition, please understand beforehand that there may be a slight change without notice in specifications such as [design, color, size, with or without pocket, with or without batch, material mixing ratio] in the process of production.
*In our store, out of stock after order completion due to the high fluidity of inventory, or may not be shipped. In such cases, we will refund only for the out-of-stock items. Please understand this in advance.
*We cannot accept refunds due to logistics delays that are not caused by our company.
Warranty for transportation
We do not provide coverage for lost or stolen items. All purchased items have a tracking number so that you can check the location of your item on the website provided by each shipping company.
In the event of loss or theft, please contact the shipping company for further information.
Handling of defective products
*Damaged or defaced products, or products that differ from the contents of the order
*If the product is defective, faulty, or damaged, or if the ordered product is different from the original, we will exchange the product for a good one at our expense. Please be sure to contact us within 7 days after delivery. Please note that we may ask you to send us a photo or return the damaged item to us for warranty coverage.
*Please note that you will have 7 days from the date of delivery to return the damaged item(s).
*We do not accept returns or refunds even in the case of defective products due to defects, stains, or damage caused by our company. We will always replace the product with a good one (same color and size). We will issue a refund only if the item is out of stock.
*We do not accept refunds or size/color changes.
*If we are unable to exchange the item for a good one because we are out of stock, we will issue a full refund according to the various payment methods. In the case of payment at a convenience store, the refund will be made by us, not at the store.
*When exchanging a defective product for a good one, please return the main unit, the original box, and all accessories. If you do not have the original box and accessories, we will not be able to respond to your request even if the item is defective.
*Please note that the sewing may be a bit rough due to the overseas nature of the product. There are cases such as fraying, threading, no laundry tag, wrinkles, beads, buttons, etc., which are not sewn properly. We ask that you purchase with understanding.
◎Please note that we will not accept correspondence in any of the following cases.
*Those due to customer reasons such as wrong size, different image, different actual size, wrinkles, etc.
*If there are no problems with wearing the product other than obvious stains, tears or other damage or defacement.
*Products that have had their tags removed.
*Some stitching fraying.
*Products that are more than 8 days old after delivery.
*Products that have been used once by the customer
*Products that have been soiled or damaged by the customer, or products that have been exposed to odours, etc. (perfumes, air fresheners, incense, etc.).
*If the product box, accessories, manuals, etc. are defaced, damaged, lost or destroyed.
*Made-to-order products
*Project limited editions (special limited editions with a particularly short sales period).
*Products for which you have requested gift-wrapping
*For products sold under special conditions, such as sale items
*Customer-processed goods
*Products that have been repaired or cleaned after delivery.
*If there is a statement on each product listing page that the product cannot be returned, or if the product is described as a pre-order product/presale/pre-order etc.
*Other items that clearly show signs of use (e.g. smell of perfume or cigarettes, cosmetics on the product, pain in the product, dirt, etc.).
*If the pockets of coats, jeans, etc. are sewn on because they are made overseas (very rarely pockets are sewn on, but this is a specification to prevent dust, etc. from getting inside when storing, so it is not a defective product). Please note that the pockets are designed to prevent dust from getting inside when stored, so they are not defective. (Please note that the drilling of the buttons will be done by the customer themselves.)
◎In principle, we do not accept any cancellations, returns, or changes (in color or size) for customer reasons after an order has been completed for both regular and pre-order items.
However, in the event of an unavoidable cancellation after the order and payment have been completed, the following cancellation fees will be charged and refunded after deducting the cancellation fee from the amount paid, but only before the product is shipped.
Cancellation Fee：60% of the total amount paid plus a Settlement Fees (in the case of refunds by bank transfer, the handling fee will also be charged).