FAQ Q&A
Q : How long will it take for the product to arrive?
A. The following are guidelines for delivery:
Regular products: 5-10 business days
Pre-order items: See the product page for details
◎For more details, please click here .
* Based on business days (excluding Saturdays, Sundays and public holidays)
*The expected delivery date may be earlier or later than expected due to production reasons.
*For deliveries to the US, please allow an additional 3-5 business days on top of the above.
Q: How much is shipping?
A. Shipping is free for all products , regardless of country or region.
Q.What payment methods are available?
A. You can use the following payment methods.
◎ Worldwide payment system
・Various credit cards [VISA/MASTER/JCB/AMEX]
・AmazonPay
・Apple Pay
・PAYPAL
◎Payment methods available only in Japan
・PAYPAY / LINEPay / Merpay / auPAY / Rakuten Pay
・Paidy [Postpaid]
・Convenience store payment [prepayment]
*Depending on the payment method, a set fee may be charged.
*For convenience store payments, we will begin preparing the product after payment is complete. Please note that even if your order is complete, the product may be sold out before payment is complete.
*If payment is not made within 3 days of completing your order, your order will be automatically cancelled.
Q: I haven't received the order completion email.
A. When your order is complete, we will send an "Order Completion Email (automatic email)" to the email address you entered when placing your order.
*If you do not receive an order completion email, please refer to this before placing your order again .
Q. I want to change the address and email address used when placing my order.
A. Yes, it is possible to change your email address. If you wish to change your email address, please contact us by filling out the following three items :
・Name when ordering
・Address before change
・Address you wish to change
A. You can only change your shipping address before the product is shipped. If you wish to change your shipping address, please contact us with the following three details :
・Name when ordering
・Address before change
・Address you wish to change
Q. Can I cancel my order?
A. Unfortunately, we cannot accept cancellations or returns for either regular or pre-order items due to customer reasons after the order has been completed.
Please be sure to check again before placing your order.
*Please check the refund policy for details.
Q. Can I change the color or size after placing my order?
A. After your order is complete, we will begin preparing the product as soon as possible. Therefore , we cannot accept any changes (color or size) to prevent any problems.
Please be sure to check again before placing your order.
Q. I received a defective item. What should I do?
A. In the unlikely event that the product you receive is defective or misdelivered, we apologize for the inconvenience, but please read the defective product policy and contact TAGEECHITA customer support within 7 days of receiving the product.
*We will exchange it for a good product (same item).
*Refunds will not be accepted.
Q. The size doesn't fit. Can I return or exchange the product?
A. We are very sorry, but in order to prevent any problems, we cannot accept returns or exchanges for reasons other than defective products.
Q: I would like to make an inquiry.
A: Please contact us here .
Reception: Response within 24 hours [Open all year round]
*PC email such as Gmail or Yahoo is recommended.
*If you do not receive a reply, it may be that the email was not received properly. Please send it again, check the receiving permission settings, or if it is urgent, contact us again using a different email address.
*Please note that we cannot respond to inquiries over the phone.
Q: I'd like to know more about the product.
A. We have styling advisors on staff. If you have any questions about clothing, sizes, or fabrics, please contact us before purchasing.
Q. I would like to know if there will be a restock.
A. If there are many requests, we may restock the item. We recommend that you set up a restock notification in the order button section of each product page.
Q. Regarding requests for receipts
A. We do not issue receipts.
Issuing a receipt when purchasing from an online store will result in "double issuance" and both the buyer and the seller may be held liable for " forgery of a private document with a seal ." Therefore, please use the details issued by each payment method as a receipt.
・Credit card and code payment>> Statement of usage
・Convenience store or Paidy (postpaid) >> Receipts received at the store
・Bank transfer>> Transfer statement